What to Look For in a Water Damage Restoration Company

A quick Google search shows that there are literally dozens of carpet cleaning businesses in Melbourne – most of which do water damage restoration. While they all seem to offer the same services, the quality of this service can vary wildly.

As water can cause serious damage if not treated correctly – and quickly – getting quality professional help is critical. If you are trying to choose a company to restore your water damaged carpets, you should ask yourself these three questions.

Can they get here quickly?

No matter what the cause, flooding is an emergency. If it’s not treated within 48 hours, it can cause serious – and lasting – damage. Water can also spread to surrounding areas, seeping into another flooring, furniture, and even the building’s structure.

A good carpet restoration company knows this and will offer a priority service for water damage. Generally speaking, you should choose a business that can commit to starting the assessment and treatment process within an hour of you contacting them.

Are they IICRC accredited?

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is a non-profit organisation that seeks to establish and further develop standards for the cleaning and restoration industry. Through their training and accreditation system, they define best practice cleaning and restoration services and help identify the businesses that practise them.

If you use an IICRC accredited business, you can rest assured that they will do the job correctly. To find out the IICRC certified businesses near you, use their Global Pro Locator.

Will they give you a detailed final report?

This one might seem simple, but it’s important to know what you’re paying for. Getting a detailed final report will not only help you understand what service was provided, but it should also show:

  • The initial assessment of the damage
  • The materials/products used during treatment
  • Any post-treatment observations
  • Instructions for any ongoing care
  • Recommendations for any additional services that may be required

A detailed final report may also be required to support any insurance claim you make.

So… why choose Jena’s Carpet Cleaning?

If you need your water damaged carpets restored, contact Jena’s Carpet Cleaning on 1300 887 131 to discuss our emergency treatment service.

We have over 15 years’ experience helping people recover from flooding and are experts in getting carpets looking like new. We are also IICRC accredited and can get to most areas in Melbourne within an hour.

Customer Reviews
Jena's Carpet Cleaning
Based on 140 reviews
I got my carpet repaired and steam cleaned today and it was a perfect job! The staff and Vic were very professional and polite. I would highly recommend this company. Thanks for the great job guys!!
Priscilla DeBattista
Priscilla DeBattista
11:08 08 Feb 20
Vic thank you for your efforts and outstanding work on my carpet cleaning and repairs. I highly recommend using Jena carpet cleaning services. Very professional and helpful operator! Thanks Vic
Dante Oriol
Dante Oriol
23:53 14 Nov 19
Very friendly and reasonably priced, carpet repair barely noticable and done on the same day!
Jade & Ben
Jade & Ben
02:27 31 Oct 19
I had to fix a carpet to get my bond back. I was a bit scared to give the job to anyone as my bond depended on it. Found couple of companies and got quotes from them, one was crazy expensive and another one very cheap (bit dodgy). Both companies with great rating and reviews on their very good looking websites. Then I found Jena's, we call the emergency number and Vic answer the phone. Next day he was repairing the carpet and it was an absolutely artistic job!!! He was very professional, quick, friendly and very good price.The real estate ask for his details as they were very impressed with their professional job. Thanks Vic, you are an artist!
Lilliana Sierra
Lilliana Sierra
03:03 16 May 19
Have tried another cleaner in Melbourne earlier and it was not up to the required standards. Vic was amazing and did a good job above my expectations. He has a wealth of knowledge and can clean multiple types of stains. Highly recommended.
Stephen Bennett
Stephen Bennett
14:23 15 Apr 19
We have just had our carpet cleaned through Jenas Carpet Cleaning. I must say they have done a fantastic job. The carpets looks fresh and cleaner than ever before. We recommend this company.
John Peterson
John Peterson
00:49 10 Apr 19
I got Vic from Google and he did an amazing job removing pet and wine stains from our carpet at a great price. My carpets now looks brand new. Thanks again, Vic.
Terry Lewis
Terry Lewis
00:52 02 Apr 19