Flood and Water Damage Restoration Melbourne

We at Jena's Carpet Cleaning, provide emergency flood damage restoration in Melbourne. All our IICRC certified experts are available 24 hours, 7 days a week.

Our water damage restoration technicians can reach anywhere in Melbourne within one hour of your call.

With our 15 years of experience, we provide you 100% guaranteed, satisfactory results with justification for all our flooded carpet drying and water damage restoration work.
Why Choose Us
master water restorer
Why Choose Us
master water restorer
drying structure in a common area in an under-construction building
flood damage in a bedroom

Emergency flood damage restoration service across Melbourne to avoid secondary damage preventing mould and mildew growth.

Being one of the wettest states in Australia, Victoria receives higher than average rainfall, which makes every home at risk of flood damage. Carpets not only get wet by floods but it also can get flooded by a burst pipe, sewage backflow, bath overflow, washing machine and dishwasher leak.

If your home gets flooded with water, there are chances of secondary damage such as mould and mildew growth because of favourable temperature and moisture conditions.

Flood water contains harmful microorganisms and viruses that can create a severe health risk. Even when the contaminated flood water recedes, the residue includes the bacteria that can infect the surrounding content to make the condition more serious.

Call our flood damage restoration professionals who are experts in restoring your flooded carpet and structure throughout Melbourne. Our skilled restorers follow the procedure mentioned in the ANSI/IICRC S500 standard.

removing excess water in an under construction building
drying wool carpet in an apartment

Our flood damage restoration process.

Our flood damage restoration experts use a specific method as below to dry, clean and sanitise your flooded carpet and surroundings, which prevents further contamination of mould, mildew and other harmful bacteria.

Flood Damage Assessment

We analyse the class of the water loss and category of the water to determine the level of damage using specialised equipment which also decides the drying time. Depending upon the class and category of the water, we then formulate the process to be carried out on your content and structure.

There are four classes of water loss, and it refers to the amount of water in the affected area and the anticipated rate of evaporation from wet materials in your home. Moreover, there are three categories of water damage, depending on the state of the water that affects your property.

Define the scope of works to dry wet carpet and structure

1. Eliminate safety hazards

The first step we take is to identify and assist where possible in eliminating safety and health hazards. We check any electrical hazard, slipping, tripping, any unstable construction and advise you accordingly.

2. We remove any furniture if necessary

Furniture may need to be removed to prevent any secondary damage like stains, splitting and swelling.

3. Check the extent of the flood damage

We check the extent of the water damage to your carpet, underlay and structure by using moisture sensor, moisture meter, hygrometer, and thermal imaging camera, and many more.

4. Content

We also check your other content like picture frames, paintings, books, and anything that is hygroscopic, which quickly and easily get affected in high humidity.

5. Water Extraction

We use commercial water extraction equipment to extract excess water from the carpet and underlay. We lift the carpet and check underlay and subfloor. Our flood damage restorers will remove underlay if it is damaged.

6. Anti-microbial Treatment

We apply anti-microbial sanitiser and deodoriser to ensure a safer environment for all people on site. We also use bio-side sanitiser and mould control to prevent the spread of mould spores.

7. Moisture Mapping

Evaporation is the most important part of the flood damage carpet drying process. The rate of evaporation is determined by temperature, humidity and air movement. Upon physical removal of surface water from the carpet and underlay, we set up a balanced drying system to speed up the drying by using industrial air movers and dehumidifiers.

Air mover moves water molecules faster from carpet, underlay and structure into the air and dehumidifier remove that moisture from the air. We use a psychrometric chart to determine the thermodynamic properties of the moisture.

This process simplifies to understand the levels of temperature and humidity required to dry materials faster and more thoroughly. It is an effective dehumidification method.

8. Monitoring

From the beginning of the flooded carpet drying process, we continuously monitor and keep an eye on the complete flood restoration progress. We keep running on the specialised equipment at your premises to dry the wet carpet, contents and structure.

Our water damage carpet drying experts return at regular intervals to take humidity and moisture readings to ensure the drying goal is on the correct path.

9. Carpet restretching

If we lift the carpet, we relay it back.

10. Carpet cleaning

Once the carpet is dried, our wet carpet cleaners will steam clean all carpets along with anti-microbial sanitiser to kill remaining bacteria. The browning treatment will be applied, if necessary, to the stains on the carpet to avoid browning of the carpet fibres.

11. Final reporting for insurance claims

Once the flood damage restoration is complete, we will justify our concluded work for your insurance claims.

We are a preferred choice for flood damage restoration Melbourne wide. Call our flooded carpet cleaning experts on 1300 887 131 to book emergency flood restoration service in Melbourne.

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Google Rating
4.7
Based on 138 reviews

Samuel Coade

★★★★★ First of all thank you Vic for drying our property. We had flood in our basement. Which is restored by Jenas cleaning at our satisfaction. Really happy with his job. Thank you Vic.

Ruth Levinsohn

★★★★★ Vic has been amazing - efficient - prompt . I stuffed up in taking down the machine thinking the carpet was dry it wasn't - they came and it wasn't dry so they continued with the drying - didn't make me feel a fool even though I had stuffed up and they had to leave the drying going for longer and had to come back. When they say they will be here at a particular time they commit to the time and arrive. This is the second time I have overrun the bath and flooded the bedroom - these guys were 1000% better than the people I had the first time.

Can't recommend them highly enough they are .....TERRIFIC

Steven Ballerini

★★★★★ The team at Jena’s were absolutely outstanding from start to finish. I experienced a flooding issue late on a Friday evening in the middle of a hot Melbourne summer and my insurance company were unable to provide emergency assistance. I found Jena’s details online and they were incredibly responsive. I had a technician on my doorstep the following morning and my issue was totally resolved within 72 hours. They turned a stressful situation into a great outcome considering the circumstances. I would highly recommend their service to anyone!!!

Federica Immanuel

★★★★★ Jena's is very quick to respond when we called on Saturday night with an urgent request to have our carpet dried from flooding. They came the first thing in the morning on Sunday. We are very happy with their service and would recommend.

Michael Curtis

★★★★★ I cannot fault Jena's carpet cleaning service. After flooding my laundry and spare room. Vic attended promptly, detailed what needed to be done and quoted on the job. Vic took great care to ensure that the job was completed to his own high standard. I am very happy with the result and would not hesitate to call upon Jenna's again. Thank you Vic.

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