Emergency Wet Carpet Cleaning, Drying and Restoration Experts in Melbourne

We dry wet carpets in Melbourne for over 15 years now, and all our carpet drying technicians are IICRC certified. We provide wet carpet cleaning and drying services throughout Melbourne, and you can reach us on 1300 887 131.

We can arrive and begin water damage carpet drying anywhere in Melbourne within 1 hour of your call.

Our emergency wet carpet restoration service is available 24 hours.

Master Water Restorer Award to Vicky Chokshi from IICRC
wet carpet tiles in office
solution dyed nylon carpet in an apartment in Melbourne city

A damp carpet caused by flooding can cause mildew germination and mould growth after 48 hours. This fungi buildup can pose a severe health risk for you and your family. The moisture in a dark, damp place will increase these toxins with time. It will make the situation unbearable for people sensitive to allergens. Treat wet carpets immediately because of the health risk.

Unattended wet carpet can damage not only the expensive carpet but also the padding underneath and subfloor. If you got a damp rug, don’t lose time.

Our following method for drying wet carpets prevents further mould growth and restores the flooded carpet to its pristine condition.

solution dyed nylon carpet in an apartment in Melbourne city
air mover and dehumidifer in an office for drying the carpet

Categories of Water

The water is classified as ‘clean water’ if it is from water supply lines, sink or tub overflows, or from appliance malfunctions, it is ‘grey water’ if it is from toilet bowls, sump pump failures, dishwashing or washing machine water discharge and ‘black water’ if from sewage, river water, or ground surface water.

The restoration of the affected area should be treated differently according to the category of water.

What should you do before we arrive?

First, for safety reasons turn off the supply to exposed electrical sockets and appliances, remove extensions cords and power strips from the affected area.

Also, secure your furniture to avoid getting in contact with the wet carpet. Please note, if the furniture legs are wet, do not put them on a dry carpet.

Try removing the excess water with the mop and a bucket as much as you can from the tile, timber or vinyl flooring. If the carpet is damp or soaked from flood aftermath, then put towels on the soggy carpet to absorb excess water and prevent spreading it further.

You can vacuum the wet carpet with Wetpac vacuum as well to suck up the water.

This process will increase the chance of salvaging your carpet and surrounding structure.

Here is our effective method to dry a wet carpet and reduce the health risk.

To dry and clean a wet rug or carpet quickly, we use the following procedure.

Pre-inspection and assessment – Call Jena’s Wet Carpet Cleaning team for pre-inspection, equipped with specialised moisture measuring device. Our experts will check the source of water and the class of water damage along with significant contamination it caused to the carpet. Upon determining the class of water damage, we will identify the equipment required based on the rate of evaporation from the materials that have absorbed moisture. We test the carpet, underlay and subfloor using water sensing equipment and thermal monitors to determine the extent of the damage.

Determining cope of works for restoration – Upon analysing the category and class of water damage, we inform you of the restoration approach to dry the carpet and structure, sanitise and deodorise any affected areas. We provide you then with the exact time of drying your wet carpet along with the cost. At this stage, we reasonably determine the restorable items and if we can salvage your carpet along with the underlay.

Water extraction process – The process of water extraction directly affects the drying time. So we use specialised high-pressure water extraction equipment to suck excess water, thereby reducing the drying time.

Antimicrobial and mould control treatment – Water damage to carpets can be the onset of mould growth. Hence, before we initiate drying, it is mandatory to use antimicrobial treatment on a carpet to eliminate the fungi buildup. Antimicrobial therapy will control and reduce the spread of fungi to your flooded carpet. We carry out this process upon initiation of the drying process and after the successful extraction of water to prevent mould growth. We also apply mould control on the subfloor, if necessary.

Wet Carpet Drying – We use industrial air movers to blow air directly on to the damp carpet. Depending upon the damage, we lift the carpet and underlay to dry the carpet padding. The air-mover blows the air into the underlay and subfloor for complete structural drying for which we raise wet underlay and check subfloor beneath. Subfloor also needs to get dry to avoid floor buckling. We will remove and replace damaged underlays, if necessary. Because of air movement, carpet and surrounding structure releases moisture into the surrounding area for which we use dehumidifiers to extract that moisture.

Carpet steam cleaning and sanitisation – Upon completion of wet carpet drying, we will relay the carpet back as necessary. We steam clean the carpet using eco-friendly chemicals in conjunction with antimicrobial sanitiser to provide a deeper clean and also to kill the remaining bacteria. We use truck-mounted or a portable hot-water extraction equipment with the anti-browning solution to remove water stains and to avoid browning of wool fibres.

Continuous monitoring – Monitoring is a must while drying a wet carpet. It enables us to inform you of the condition we are in and why we carry out specific steps as a drying procedure. Upon carpet and subfloor drying, we will keep running the air movers and dehumidifiers on at your premises. We return at regular intervals to monitor the humidity and moisture content of affected materials and walls.

Final report – Once the wet carpet restoration process is complete, we provide a final report of the concluded work and justifications for insurance claims.

drying of carpet tiles admin area in the hospital
wet carpet cleaning and drying of carpet tiles in the hospital

We deal with flood damage carpet drying extensively in Melbourne by following the correct procedures as outline by IICRC standard ANSI/IICRC S500. We can salvage your carpet, floor and carpet padding as required. We accept insurance work.

For all enquires about our wet carpet drying services, or to make an urgent booking, please call us on 1300 887 131.

Google Rating
Based on 136 reviews

Dinithi Ambegoda

★★★★★ The carpet cleaning company we always call. We had a major flood and the carpets were damaged. But they managed to get the carpets clean and dry as before. He also advised us how to prevent from water leaking in future. Very friendly, reliable service. We highly recommend Jena's carpet cleaning to everyone.

Jayanti Gupta

★★★★★ Thank you jenas cleaning team to help us in last storms. We had water leaking from the roof and our almost entire houses was flooded. They help us with all our insurance company requirement. Very honest and helpful. Thank you so much Vic.

Anne Gillespie

★★★★★ Called on Vic after flooding out laundry and spare room. Service was prompt. I was quickly put at ease. Furniture was moved and blowers in place. On return the carpet was cleaned and sanitised. JENAS carpet offer a wide range of services and l would use them again.

Nyssa Drinkwater

★★★★★ Excellent and very quick response in an emergency situation! Jena was very friendly and helpful and did a fantastic job cleaning my carpets after a flood from the washing machine. I highly recommend his carpet cleaning service.

Monty Prajapati

★★★★★ Thanks for doing emergency water damage to my property. It was excellent and quick service done by JENAS CLEANING TEAM.

James Ramsey

★★★★★ Very thorough and friendly service. Reasonably priced and was happy to come by to follow up months after the drying.

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