What to Look For in a Water Damage Restoration Company

A quick Google search shows that there are literally dozens of carpet cleaning businesses in Melbourne – most of which do water damage restoration. While they all seem to offer the same services, the quality of this service can vary wildly.

As water can cause serious damage if not treated correctly – and quickly – getting quality professional help is critical. If you are trying to choose a company to restore your water damaged carpets, you should ask yourself these three questions.

Can they get here quickly?

No matter what the cause, flooding is an emergency. If it’s not treated within 48 hours, it can cause serious – and lasting – damage. Water can also spread to surrounding areas, seeping into another flooring, furniture, and even the building’s structure.

A good carpet restoration company knows this and will offer a priority service for water damage. Generally speaking, you should choose a business that can commit to starting the assessment and treatment process within an hour of you contacting them.

Are they IICRC accredited?

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is a non-profit organisation that seeks to establish and further develop standards for the cleaning and restoration industry. Through their training and accreditation system, they define best practice cleaning and restoration services and help identify the businesses that practise them.

If you use an IICRC accredited business, you can rest assured that they will do the job correctly. To find out the IICRC certified businesses near you, use their Global Pro Locator.

Will they give you a detailed final report?

This one might seem simple, but it’s important to know what you’re paying for. Getting a detailed final report will not only help you understand what service was provided, but it should also show:

  • The initial assessment of the damage
  • The materials/products used during treatment
  • Any post-treatment observations
  • Instructions for any ongoing care
  • Recommendations for any additional services that may be required

A detailed final report may also be required to support any insurance claim you make.

So… why choose Jena’s Carpet Cleaning?

If you need your water damaged carpets restored, contact Jena’s Carpet Cleaning on 1300 887 131 to discuss our emergency treatment service.

We have over 15 years’ experience helping people recover from flooding and are experts in getting carpets looking like new. We are also IICRC accredited and can get to most areas in Melbourne within an hour.