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Chor S Tan My apt was flooded due to an unforeseen accident. Jena team assessed the damage and provided me a remediation plan and the rational on every step planned. They went above and beyond to liaise with building structure inspector on my behalf when I had to travel for work overseas. My apartment carpet were dried and cleaned thoroughly. Look no further for any carpet cleaning work. Also the price is very reasonable. Zannatul Akter Our bedroom got flooded after a burst pipe. Vick showed up on time, advised us the best options and very quickly set everything up. He has done a great job with the drying of the floor and downstairs ceiling which was also impacted. He also provided us with photos and report on the work so that we can submit our insurance claim. He was professional and responsive and I would highly recommend his business. Clare Downes I can’t remember the name of the man but he did a fantastic job we had a stain from a red alcohol drink that I thought would never come out! Himself and another gentleman came and removed it like it was never there before! We are absolutely delighted with the service and price! Tam T. Efficient , effective , responsive! Thanks so much for your help with tackling moulding on my carpet. It’s good to know it’s been remediated! Bing Han Feng Had a burst bidet that no one was aware of. We only just noticed it when water started seeping through into the next room. Once we found out, we tried to remove as much water as we can and called Vick. Vick came within the hour and set up fans + dehumidifier for the rooms. He explained the situation and the course of action to us. He was precise and professional. Later on we found out that the flood has affected downstairs too, and Vick showed up as soon as he could to set up the fans for us to prevent further damage. Vick takes pride in his work. He is often thinking from the client perspective and tries to save money for his clients without having the compromise the result of his work. I can honestly say that I will be saving Vicks number in my phone and he will be the first that I call if something like this to ever happen again. Will be recommending Vick to friends and family. Richa Maheshwari I called up Vik with a water damage issue and he explained me in detail as to how the issue should be dealt with, at this point he was not even sure if I will go for his services. Once he came, it took more time than we initially thought but he stayed and helped us fix the issue. I can't recommend him enough, without him I would be lost in this scenario. Julian Naidoo Used Jena’s carpet cleaning on two occasions after a flooding incident and have had excellent results. Vick is professional and a pleasure to deal with. Highly recommended! Rob Greaves I had a major water flood in the downstairs of my home [Lounge room, side room and bedroom) when a sump pump failed. Vik from Jena's arrived promptly the morning after my late night call. He immediately took the stress out of the situation explaining exactly what and how they would deal with the issue. He explained why it was necessary to dry under fitted cupboards and why skirting boards had to be removed so he could dry the framework inside the walls. Not just for mould but rot! Something I had never considered. He and the team worked tirelessly and after 3 days came back and did moisture readings and where insides of walls were still not up to the required standard of dryness, set up a specific drying regime. he explained every step and shared his readings of moisture content at every stage - I learned a lot! Overall the cost was very affordable and they even steamed cleaned the carpet at the end of the job (Oh, he and the others also moved the furniture to access the required large areas. I really cannot recommend this company highly enough. Juleia Nilson Highly recommend Vik of Jena's. I received an instant response and Vik came out an hour later. Utmost professional and fair/honest quoting. Vik went out of his way to explain processes and expected outcomes. Very impressed with the result and appreciate very much the kind and efficient service! Thank you Vik. Chelsea Davison Prompt reply and reliable service.Google rating score: 4.6 of 5, based on 115 reviews