Sewage Cleaning Melbourne

Sewage spills, contaminated toilet overflows and sewer backups require urgent professional attention. Jena’s Carpet Cleaning provides sewage cleaning in Melbourne for homes, apartments and commercial properties, including bathrooms, laundries, carpets, flooring and other indoor areas affected by contaminated water.

Sewage can introduce harmful microorganisms, create persistent odours and damage surrounding materials. Our technicians can assist with contaminant removal, cleaning, decontamination, drying and odour control. We also assess which materials can be cleaned and retained and which should be safely removed and disposed of.

Call 0424 349 003 for urgent sewage cleanup in Melbourne.

What to Do After a Sewage Spill

If sewage has entered your home or workplace:

Keep children, pets, staff and visitors away from the affected area
Avoid walking through contaminated water
Do not touch sewage or affected materials without suitable protective equipment
Do not use household vacuums or standard carpet-cleaning machines
Avoid using fans that could spread contaminated droplets or particles
Turn off nearby electrical equipment only if it is safe to do so
Stop the source of the overflow only if this can be done without entering the contaminated area
Contact a professional sewage cleaning service promptly

Do not attempt to clean contaminated carpet, underlay or flooring using ordinary household products. Sewage contamination can extend beyond the visible spill and will require specialist removal, decontamination and drying procedures.

Why Contaminated Water Requires Careful Handling

Sewage water contains bacteria, viruses, organic waste, chemicals and other contaminants. Materials that appear clean at the surface often still retain contamination or moisture underneath.

The appropriate sewage cleanup process depends on:

The source of the sewage or contaminated water
The size of the affected area
Whether carpet or underlay has been contaminated
How long the area has remained wet
Whether water has reached walls, cabinets or subfloors
The types of materials affected
Whether persistent odours or mould are present

The immediate priorities are protecting occupants, containing the affected area and preventing contaminants from spreading to clean parts of the property.

Removing Excess Water in an Under Construction Building

Our Sewage Cleaning Process

Every sewage incident requires an assessment based on the source, contamination level and materials affected. Depending on the situation, our process includes:

We inspect the affected area, identify the source of the contamination and assess how far the water has travelled.

Where appropriate, the area is contained to help prevent contaminants from spreading. Sewage, wastewater and affected debris are then removed using suitable procedures and equipment.

Porous materials that have absorbed sewage such as carpet, underlay and some plasterboard, insulation or composite materials will need to be removed and disposed of rather than cleaned and retained.

Remaining surfaces are thoroughly cleaned to remove visible soiling and residues before an appropriate disinfecting or antimicrobial treatment is applied.

Once contaminated materials have been removed and the area has been cleaned and dried, additional odour-control treatment will be used where required.

Following removal and cleaning, professional drying equipment will be installed to address moisture in floors, walls, skirting boards, cabinets and other affected materials.

The treated area is reassessed to determine whether additional drying, cleaning or restoration work is necessary.

Cleaning, Decontamination and Odour Control

Deodorising alone is not an adequate treatment for sewage contamination. The source of the odour must first be removed, and affected surfaces must be properly cleaned, treated and dried.

Hard, non-porous surfaces will be cleaned and decontaminated. Porous and absorbent materials will need to be safely removed and disposed of.

Strong sewage odours persist when:

Contaminated carpet or underlay remains in place
Sewage has entered cracks, wall cavities or subfloors
Affected materials have not been thoroughly cleaned
Moisture remains trapped within the area
Contaminated debris has not been removed

Effective odour control begins by addressing the contamination and moisture rather than simply masking the smell.

Can Sewage-Affected Carpet Be Saved?

Carpet affected by sewage is fundamentally different from carpet exposed to clean water.

Carpet and underlay are porous materials that will absorb contaminated water, organic matter and microorganisms. When sewage has soaked into these materials, safe removal and disposal must happen for hygiene reasons.

Our technician can assess the extent of the contamination and explain which materials should be removed and which hard surfaces or unaffected materials are suitable for professional cleaning and treatment.

Drying After a Toilet Overflow or Sewer Backup

Even after sewage and contaminated materials have been removed, moisture can remain within floors, walls, cabinets, skirting boards and subfloors.

Professional drying helps address this retained moisture and reduce the risk of mould, persistent odours and further material damage. The drying process includes:

Moisture assessment
Water extraction
Air movers
Dehumidifiers
Moisture monitoring
Drying of affected structural materials

If moisture has travelled beyond the immediate spill area, professional structure drying will also be required.

Sewage Cleanup for Homes, Rentals and Businesses

Jena’s provides sewage cleaning for:

Houses and apartments

Rental properties

Owners corporation and common areas

Bathrooms and laundries

Commercial toilets

Offices and retail premises

Medical and allied health facilities

Schools and childcare facilities

Community buildings

Other commercial properties

We understand that sewage incidents are disruptive and distressing. Our team aims to respond promptly, assess the problem methodically and provide clear advice about the cleanup and restoration work required.

Related Water Damage Services

Depending on the extent of the incident, sewage cleanup also involves:

Structural drying
Odour control
Antimicrobial treatment
Mould removal
Water extraction
Water damage restoration
Carpet repairs or replacement following drying

Emergency carpet drying designed for clean-water incidents is not a substitute for sewage decontamination. The contamination must first be properly contained, removed and treated.

Call for Sewage Cleaning in Melbourne

If your property has been affected by a sewer backup, contaminated toilet overflow or other sewage incident, keep people and pets away from the area and arrange professional assistance as soon as possible.

Emergency Line: 0424 349 003

Bookings: 1300 887 131

Frequently Asked Questions

Is it safe to walk on sewage-affected carpet?

No. Avoid entering or walking through the affected area until it has been professionally assessed and treated. Footwear can also transfer contaminants into previously unaffected parts of the property.

Can I clean a toilet overflow myself?

A small spill involving clean water from a toilet supply line is different from water that has overflowed from the bowl or drain. If the water contains sewage, waste or other contaminants, professional cleaning and decontamination are recommended.

Will the sewage smell disappear after cleaning?

It should improve once the source has been removed and the affected area has been properly cleaned, decontaminated and dried. Deodorising products alone will not resolve odours caused by contaminated or damp materials.

Will sewage-contaminated underlay need to be removed?

Yes. Carpet underlay is highly absorbent and is unsuitable for restoration after absorbing sewage. Removal and disposal are essential for hygiene reasons.

Can sewage water cause mould?

Yes. Sewage incidents introduce both moisture and organic material, creating conditions in which mould will develop. Prompt removal, professional drying and moisture monitoring are important parts of the cleanup process.

Can walls and skirting boards be affected?

Yes. Contaminated water can soak into skirting boards, plasterboard and wall cavities. These areas should be assessed to determine whether they can be cleaned and dried or whether affected sections require removal.

How quickly should sewage be cleaned?

Professional assessment and containment should begin as soon as possible. Delays can allow contamination and moisture to spread further into porous materials and adjoining areas.

Can sewage damage be covered by insurance?

Coverage depends on the cause of the incident and the terms of your insurance policy. Photographs, moisture readings and reports can be provided where required to document the affected areas and work performed.

Hire a professional cleaning company in Melbourne

Our IICRC certified technicians will provide high-quality eco-friendly cleaning solutions depending on the stains and condition of your carpet. Accordingly, offer you a ballpark quote that’s economical and cost-effective.

Call us now on 1300 887 131 to hire experienced carpet cleaners for your home or office in Melbourne.

Get A Free Quote

Chor S Tan

My apt was flooded due to an unforeseen accident. Jena team assessed the damage and provided me a remediation plan and the rational on every step planned. They went above and beyond to liaise with building structure inspector on my behalf when I had to travel for work overseas. My apartment carpet were dried and cleaned thoroughly. Look no further for any carpet cleaning work. Also the price is very reasonable.

Zannatul Akter

Our bedroom got flooded after a burst pipe. Vick showed up on time, advised us the best options and very quickly set everything up. He has done a great job with the drying of the floor and downstairs ceiling which was also impacted. He also provided us with photos and report on the work so that we can submit our insurance claim. He was professional and responsive and I would highly recommend his business.

Clare Downes

I can’t remember the name of the man but he did a fantastic job we had a stain from a red alcohol drink that I thought would never come out! Himself and another gentleman came and removed it like it was never there before! We are absolutely delighted with the service and price!

Tam T.

Efficient , effective , responsive! Thanks so much for your help with tackling moulding on my carpet. It’s good to know it’s been remediated!

Bing Han Feng

Had a burst bidet that no one was aware of. We only just noticed it when water started seeping through into the next room. Once we found out, we tried to remove as much water as we can and called Vick. Vick came within the hour and set up fans + dehumidifier for the rooms. He explained the situation and the course of action to us. He was precise and professional. Later on we found out that the flood has affected downstairs too, and Vick showed up as soon as he could to set up the fans for us to prevent further damage. Vick takes pride in his work. He is often thinking from the client perspective and tries to save money for his clients without having the compromise the result of his work. I can honestly say that I will be saving Vicks number in my phone and he will be the first that I call if something like this to ever happen again. Will be recommending Vick to friends and family.

Richa Maheshwari

I called up Vik with a water damage issue and he explained me in detail as to how the issue should be dealt with, at this point he was not even sure if I will go for his services. Once he came, it took more time than we initially thought but he stayed and helped us fix the issue. I can't recommend him enough, without him I would be lost in this scenario.

Julian Naidoo

Used Jena’s carpet cleaning on two occasions after a flooding incident and have had excellent results. Vick is professional and a pleasure to deal with. Highly recommended!

Rob Greaves

I had a major water flood in the downstairs of my home [Lounge room, side room and bedroom) when a sump pump failed. Vik from Jena's arrived promptly the morning after my late night call. He immediately took the stress out of the situation explaining exactly what and how they would deal with the issue. He explained why it was necessary to dry under fitted cupboards and why skirting boards had to be removed so he could dry the framework inside the walls. Not just for mould but rot! Something I had never considered. He and the team worked tirelessly and after 3 days came back and did moisture readings and where insides of walls were still not up to the required standard of dryness, set up a specific drying regime. he explained every step and shared his readings of moisture content at every stage - I learned a lot! Overall the cost was very affordable and they even steamed cleaned the carpet at the end of the job (Oh, he and the others also moved the furniture to access the required large areas. I really cannot recommend this company highly enough.

Juleia Nilson

Highly recommend Vik of Jena's. I received an instant response and Vik came out an hour later. Utmost professional and fair/honest quoting. Vik went out of his way to explain processes and expected outcomes. Very impressed with the result and appreciate very much the kind and efficient service! Thank you Vik.

Chelsea Davison

Prompt reply and reliable service.